Where it runs
The app, its database, and its file storage run on Hetzner servers in Germany. Every model runs in the EU:
- Gemini on Google Cloud's Vertex AI, EU region
- GPT on Microsoft Azure's EU Data Zone
- Claude on AWS Bedrock's EU regions
- the free model (Qwen) on Hetzner's Inference API in the EU
Chat titles, summaries of long chats, scanned-PDF reading, and dictation use a Gemini model in the EU, whichever model you pick for your chats.
No index, and no training
Chat with Work doesn't copy your company's data in advance. It searches your tools live when you ask, with your own access, and reads only what the answer needs. The model gets your question, the chat, and what your tools returned. We don't train models on your data, and our model providers' business terms say they don't either.
What's encrypted
The app encrypts these before they reach the disk: your questions and the answers, chat titles, what the assistant read from your tools, cached text, connector tokens, instructions and memories, files you attach, and files the assistant makes.
What isn't encrypted by the app: account details such as names, email addresses, and settings, and records like usage and audit events, which hold no chat content. Backups are encrypted.
How long things are kept
- Cached text from your tools is deleted after 30 days without being used, or as soon as you disconnect that tool.
- Chats stay until you delete them. A deleted chat disappears at once and is permanently deleted 30 days later. We keep a record of the tokens and cost each answer used, without any content, for credits and billing.
- Disconnecting a connector deletes its tokens and everything cached from it.
- Backups are kept under our backup schedule, so deleted data can remain in them until they expire.
See "Deleting your data" for the steps.
Web search leaves the EU
Web search is off by default. An owner or admin has to allow it for the organization, and then each person turns it on per chat with the globe beside the model picker. When it's on, the searches the assistant writes go to Google (for Gemini) or Bing (for GPT), outside the EU and outside our data processing terms. The assistant is told to keep private details out of what it searches for. The models themselves still run in the EU.
Who can see your work
Admin screens never show chat or document text. Inside your organization, private chats stay private, owners and admins included.
The full details are in the privacy policy at chatwithwork.com/privacy-policy and on the security page at chatwithwork.com/security.
Questions? Click the chat bubble in the corner of the app, or write to support@chatwithwork.com.